Shipping & Returns

The one-year limited warranty covers defective products from the original purchase date. If more than one year has passed since the product purchase date, we are unable to offer a refund or replacement. 

To request a product replacement, you must have the defective product and the proof of purchase. For a quick & simple product replacement experience, please provide the following information in your email to info@joositup.com

• Full Name

• Shipping Address

• Product Issue

• 2-3 pictures of the Defective Product (clearly showcasing the defect in the product)

• Proof of Purchase (Receipt or Statement)

Note: Product replacements for approved warranty claims can only be shipped to Canadian addresses at the moment.

Refunds

Refunds are offered ONLY if the product(s) has been purchased from our website (www.logiix.ca) and meets all the requirements stated below. Unfortunately, we are unable to refund products purchased from other retailers and stores. In such situations, we recommend bringing the product back to the original store of purchase.

The requirements for a successful refund are:

• The refund request is placed within 15 days of receiving the product(s)

• Proof of purchase (receipt or statement)

• The product(s) was purchased from our website (www.joositup.com)

• The original packaging, product and included accessories are undamaged or in mint condition

Note: In order for us to provide a refund, we also require the product to be sent to our distributor.

Please package the product securely in a box or bubble envelope to ensure it is not damaged in transit. Please make sure to fill in your return address clearly, include a copy of the original receipt, and include the product in its original retail packaging. If the aforementioned criteria are not met, we will be unable to process your refund.

Once the product is received and inspected, we will send a confirmation email to notify you that the item was received and the status of the refund. If approved, a credit will automatically be applied to your credit card or original method of payment within 30 business days. Please note, in some cases, the process may take over 30 business days.

If you have not received a refund after 30 business days, please email us at info@joositup.com

Note: Products purchased during a sale/promotion or gift cards are not covered under the refund process. Final decision on all product replacements or refunds will be determined by joositup.com.

 Bulk Orders

For all bulk orders mass returns/refunds will only be processed if the original packaging, product and included accessories are undamaged or in mint condition for all units in the order. The shipping costs for the return of a bulk order must be handled by the customer. 

If you'd like to initiate a return for your bulk order please reach out to us at info@joositup.com

 Please package the products securely to ensure they are not damaged in transit. Please make sure to fill in your return address clearly and include a copy of the original receipt. If the aforementioned criteria are not met, we will be unable to process your refund.

Once the products are received and inspected, we will send a confirmation email to notify you that the bulk order return was received and the status of the refund. If approved, a credit will automatically be applied to your credit card or original method of payment within 30 business days. Please note, in some cases, the process may take over 30 business days.

If you have not received a refund after 30 business days, please email us at info@joositup.com